Domiciliary Care Team Leader

Full-time, Permanent

IsMyJob — Preston, Lancashire

£18,000.00 - £19,000.00 per year

 

Job Description

 

Roles and Responsibilities

 

• Maintain continuity of care and support to all service users and to ensure sufficiency and reliability of all visits to service users by suitably trained and experienced care workers.


• Ensure the effective running of the organisation by providing suitable Health and Social Care Support Workers to Service Users.


• Ensure our Client's policies and procedures are followed at all times.
  Ensure Care Quality Commission standards are met for Service Users.

 

Main Duties and Key Responsibilities

 

Involvement and Information

• Be aware of and uphold the philosophy, ethics and structure of the Organisation.


• Be able to access Company policies and procedures and relevant documentation at all times.


• Process any new business referrals, liaising with the Registered Manager and sending out relevant information in response to enquiries


• Promote positively the service users right to choice and independence whilst ensuring that they are treated with the utmost respect, privacy and dignity at all times.


• Be aware of local and national services and sources of support so that information can be provided to service users upon request.

 

Managing Care Provision

• Implement care plans for service users, and changes to care plans where appropriate.


• Ensure care plans and risk assessments are updated on a regular basis in line with internal policies and that updates are recorded on the staff plan.


• Implement and monitor all relevant aspects of the Electronic call monitoring system.


• Discuss and negotiate with service users and/or relevant advocates/ agencies any situations regarding Service users and our Client.


• Attend meetings as required


• Always act in a manner that respects the confidentiality of service users, staff and any other involved parties.

 

Management and Administration

• Deputise as required in the absence of the Care Coordinator


• Carry out on-call duties, Evenings and at weekends, on a rota basis as determined by the management. When on-call provide telephone support and assistance to support workers and service users: be available to be called out as necessary; check call alerts system morning/ midday/ evenings and weekends.


• Enter all relevant information onto the office IT system used in the office as soon as possible.


• Ensure all electronic files and personal files are kept up to date concerning your area.


• Participate in general management and administration of the organisation.


• Attend meetings when required to do so by management.


• Prepare reports, and monitor statistics as required by the manager.


• Support and facilitate the growth of the company in all aspects of the role


• Work flexibility as required by the needs of the service.


• Treat all staff equally, fairly and respectfully in all aspects of the role.


• Carry out any other reasonable duties as dictated by the needs of the service or as identified by the operations manager.

 

Training and Development

• Carry out direct observations and spot checks on support staff. Implement any actions arising from these checks; ensure these checks are recorded on the staff plan.


• Prepare for, and participate in, quarterly supervisions and annual appraisals with your manager.


• Attend and participate in relevant training sessions.


• Demonstrate a commitment to personal development.


• Assist with planning and organising staff training.

 

 

Benefits:

• 5.6 weeks holiday per year


• Comprehensive induction programme


• Pension plan


• Free car parking (first come first serve basis)


• Continuing professional development

 

 

Person Specification

 

Experience & Knowledge:

• An understanding of the health and social care sector and the provision of person-centred care in the community. 


• Ability and willingness to undertake personal care.


• Previous experience in a similar role.


• Basic understanding of how rights, dignity, privacy, respect and choice are important when providing care.

 

Personal Qualities

• Good level of self-motivation


• Effectively manage own workload and time, whilst being flexible.


• Have a caring, patient and reliable nature.


• Communication


• Good level of written and spoken English


• Ability to communicate clearly with service users, colleagues and others.


• Team work


• Ability to work co-operatively and effectively with colleagues, service users and others.

 

Qualifications

• Good level of general education


• NVQ or other professional qualification in care OR willingness to train towards such a qualification.


• Ability to undertake compulsory three day induction training programme.

 

Other

• Full, clean UK driving license and access to a suitable vehicle.


• The legal right to work in the UK.