Domiciliary Care Team Leader
IsMyJob — Preston, Lancashire
£18,000.00 - £19,000.00 per year
Roles and Responsibilities
- Maintain continuity of care and support to all service users and to ensure sufficiency and reliability of all visits to service users by suitably trained and experienced care workers.
- Ensure the effective running of the organisation by providing suitable Health and Social Care Support Workers to Service Users.
- Ensure our Client's policies and procedures are followed at all times.
Ensure Care Quality Commission standards are met for Service Users.
Main Duties and Key Responsibilities
Involvement and Information
- Be aware of and uphold the philosophy, ethics and structure of the Organisation.
- Be able to access Company policies and procedures and relevant documentation at all times.
- Process any new business referrals, liaising with the Registered Manager and sending out relevant information in response to enquiries
- Promote positively the service users right to choice and independence whilst ensuring that they are treated with the utmost respect, privacy and dignity at all times.
- Be aware of local and national services and sources of support so that information can be provided to service users upon request.
Managing Care Provision
- Implement care plans for service users, and changes to care plans where appropriate.
- Ensure care plans and risk assessments are updated on a regular basis in line with internal policies and that updates are recorded on the staff plan.
- Implement and monitor all relevant aspects of the Electronic call monitoring system.
- Discuss and negotiate with service users and/or relevant advocates/ agencies any situations regarding Service users and our Client.
- Attend meetings as required
- Always act in a manner that respects the confidentiality of service users, staff and any other involved parties.
Management and Administration
- Deputise as required in the absence of the Care Coordinator
- Carry out on-call duties, Evenings and at weekends, on a rota basis as determined by the management. When on-call provide telephone support and assistance to support workers and service users: be available to be called out as necessary; check call alerts system morning/ midday/ evenings and weekends.
- Enter all relevant information onto the office IT system used in the office as soon as possible.
- Ensure all electronic files and personal files are kept up to date concerning your area.
- Participate in general management and administration of the organisation.
- Attend meetings when required to do so by management.
- Prepare reports, and monitor statistics as required by the manager.
- Support and facilitate the growth of the company in all aspects of the role
- Work flexibility as required by the needs of the service.
- Treat all staff equally, fairly and respectfully in all aspects of the role.
- Carry out any other reasonable duties as dictated by the needs of the service or as identified by the operations manager.
Training and Development
- Carry out direct observations and spot checks on support staff. Implement any actions arising from these checks; ensure these checks are recorded on the staff plan.
- Prepare for, and participate in, quarterly supervisions and annual appraisals with your manager.
- Attend and participate in relevant training sessions.
- Demonstrate a commitment to personal development.
- Assist with planning and organising staff training.
- 5.6 weeks holiday per year
- Comprehensive induction programme
- Pension plan
- Free car parking (first come first serve basis)
- Continuing professional development
Experience & Knowledge:
- An understanding of the health and social care sector and the provision of person-centred care in the community.
- Ability and willingness to undertake personal care.
- Previous experience in a similar role.
- Basic understanding of how rights, dignity, privacy, respect and choice are important when providing care.
- Good level of self-motivation
- Effectively manage own workload and time, whilst being flexible.
- Have a caring, patient and reliable nature.
- Good level of written and spoken English
- Ability to communicate clearly with service users, colleagues and others.
- Team work
- Ability to work co-operatively and effectively with colleagues, service users and others.
- Good level of general education
- NVQ or other professional qualification in care OR willingness to train towards such a qualification.
- Ability to undertake compulsory three day induction training programme.
- Full, clean UK driving license and access to a suitable vehicle.
- The legal right to work in the UK.
Posted on: 2020-06-26