24 Jan 2021
Domiciliary Care Team Leader
IsMyJob. Preston, Lancashire -

Domiciliary Care Team Leader

Full-time, Permanent

IsMyJob — Preston, Lancashire

£18,000.00 - £19,000.00 per year


Job Description


Roles and Responsibilities


  • Maintain continuity of care and support to all service users and to ensure sufficiency and reliability of all visits to service users by suitably trained and experienced care workers.

  • Ensure the effective running of the organisation by providing suitable Health and Social Care Support Workers to Service Users.

  • Ensure our Client's policies and procedures are followed at all times.
    Ensure Care Quality Commission standards are met for Service Users.


Main Duties and Key Responsibilities


Involvement and Information

  • Be aware of and uphold the philosophy, ethics and structure of the Organisation.

  • Be able to access Company policies and procedures and relevant documentation at all times.

  • Process any new business referrals, liaising with the Registered Manager and sending out relevant information in response to enquiries

  • Promote positively the service users right to choice and independence whilst ensuring that they are treated with the utmost respect, privacy and dignity at all times.

  • Be aware of local and national services and sources of support so that information can be provided to service users upon request.


Managing Care Provision

  • Implement care plans for service users, and changes to care plans where appropriate.

  • Ensure care plans and risk assessments are updated on a regular basis in line with internal policies and that updates are recorded on the staff plan.

  • Implement and monitor all relevant aspects of the Electronic call monitoring system.

  • Discuss and negotiate with service users and/or relevant advocates/ agencies any situations regarding Service users and our Client.

  • Attend meetings as required

  • Always act in a manner that respects the confidentiality of service users, staff and any other involved parties.


Management and Administration

  • Deputise as required in the absence of the Care Coordinator

  • Carry out on-call duties, Evenings and at weekends, on a rota basis as determined by the management. When on-call provide telephone support and assistance to support workers and service users: be available to be called out as necessary; check call alerts system morning/ midday/ evenings and weekends.

  • Enter all relevant information onto the office IT system used in the office as soon as possible.

  • Ensure all electronic files and personal files are kept up to date concerning your area.

  • Participate in general management and administration of the organisation.

  • Attend meetings when required to do so by management.

  • Prepare reports, and monitor statistics as required by the manager.

  • Support and facilitate the growth of the company in all aspects of the role

  • Work flexibility as required by the needs of the service.

  • Treat all staff equally, fairly and respectfully in all aspects of the role.

  • Carry out any other reasonable duties as dictated by the needs of the service or as identified by the operations manager.


Training and Development

  • Carry out direct observations and spot checks on support staff. Implement any actions arising from these checks; ensure these checks are recorded on the staff plan.

  • Prepare for, and participate in, quarterly supervisions and annual appraisals with your manager.

  • Attend and participate in relevant training sessions.

  • Demonstrate a commitment to personal development.

  • Assist with planning and organising staff training.




  • 5.6 weeks holiday per year

  • Comprehensive induction programme

  • Pension plan

  • Free car parking (first come first serve basis)

  • Continuing professional development



Person Specification


Experience & Knowledge:

  • An understanding of the health and social care sector and the provision of person-centred care in the community. 

  • Ability and willingness to undertake personal care.

  • Previous experience in a similar role.

  • Basic understanding of how rights, dignity, privacy, respect and choice are important when providing care.


Personal Qualities

  • Good level of self-motivation

  • Effectively manage own workload and time, whilst being flexible.

  • Have a caring, patient and reliable nature.

  • Communication

  • Good level of written and spoken English

  • Ability to communicate clearly with service users, colleagues and others.

  • Team work

  • Ability to work co-operatively and effectively with colleagues, service users and others.



  • Good level of general education

  • NVQ or other professional qualification in care OR willingness to train towards such a qualification.

  • Ability to undertake compulsory three day induction training programme.



  • Full, clean UK driving license and access to a suitable vehicle.

  • The legal right to work in the UK.

Posted on: 2020-06-26
Expires: 2021-06-30