17 May 2021
Bilingual Customer Service Representative (Medical Industry)
BilingualOne. Mississauga, ON - Canada

Our client in the Mississauga area is currently seeking a Bilingual English/French Customer Service Representative to join their growing team! This is a great opportunity for someone who thrives in providing excellent service to their customers.


  • Flexible benefits package

  • RRSP matching program

  • Profit sharing plan

  • 3 weeks' vacation plus 2 personal days

  • Gym discount

  • Growth opportunity within the organization

  • Remote work available

  • Discount on company products


  • Respond to customer related inquiries from patients, pharmacies and clinics regarding the status of active or new patient files or follow-up of scheduled deliveries

  • Perform outbound calls to contact patients for scheduling deliveries, conducting pharmacy refill calls for on-going therapies

  • Documenting information received from clinics, doctors’ offices, pharmacies, and insurance companies to the appropriate files. Creating new files as needed.

  • Provide exceptional customer service to all parties involved, ensuring that the unique needs of patients, clinics and program requirements are met.

  • Assist with ad hoc projects


  • Must have fluent communication skills in both English and French

  • Prefer at least 1 year of customer service/call centre experience in a corporate environment (will consider retail depending on the experience)

  • Ability to work independently as well as in a team environment

If this role is of interest to you, please apply directly to this posting today!

Posted on: 2020-04-20
Expires: 2020-12-31