Francophone Customer Care Agent
Have fun, travel and have a new experience with MGI and its multinational client. Alone or as a couple, join the team in Portugal!
Would you like to have professional experience in a multicultural and dynamic company?
Our client, leader in its sector, recruits a limited number of French speaking M / F with experience in French Customer Service, such as Cashier, Receptionist or Seller to serve customers of a major brand.
- Communicate with French-speaking customers by phone, email and online to provide exceptional service
- Establish a relationship with customers to help them with their inquiries, in particular: taking orders, product information, monitoring of deliveries, returns, ...
- Discuss new products and manage multiple tasks to quickly resolve customer queries
- Identify ways to improve processes to improve sales, brand loyalty, service and customer experience
- Update systems with information and assist marketing, retail and other teams to improve service and customer satisfaction.
- Fluency in basic English desired
- Flexibility to meet changing business needs and varying business deadlines
- Hold a high school or university diploma
- Good computer skills
- Previous experience in a customer service environment, preferably by telephone
- Base salary
- Monthly meal allowance
- Transportation allowance
- Performance commissions
- Additional base salary paid in June and additional base salary paid in November
- Bonus upon signing the contract
- Relocation package which will cover:
o Your flight to Porto,
o Two weeks accommodation at the hotel
o The remaining amount paid at the signing of the contract
- Stimulating work environment
- Health services
- Comprehensive training and career development
What is holding you back? Apply now!
Publicado em: 2020-02-28