Francophone Customer Care Agent

 

Have fun, travel and have a new experience with MGI and its multinational client. Alone or as a couple, join the team in Portugal!

Would you like to have professional experience in a multicultural and dynamic company?

Our client, leader in its sector, recruits a limited number of French speaking M / F with experience in French Customer Service, such as Cashier, Receptionist or Seller to serve customers of a major brand.

Responsibilities:

• Communicate with French-speaking customers by phone, email and online to provide exceptional service


• Establish a relationship with customers to help them with their inquiries, in particular: taking orders, product information, monitoring of deliveries, returns, ...


• Discuss new products and manage multiple tasks to quickly resolve customer queries


• Identify ways to improve processes to improve sales, brand loyalty, service and customer experience


• Update systems with information and assist marketing, retail and other teams to improve service and customer satisfaction.

Requirements:

• Fluency in basic English desired


• Flexibility to meet changing business needs and varying business deadlines


• Hold a high school or university diploma


• Good computer skills


• Previous experience in a customer service environment, preferably by telephone

Benefits:

• Base salary


• Monthly meal allowance


• Transportation allowance


• Performance commissions


• Additional base salary paid in June and additional base salary paid in November


• Bonus upon signing the contract


• Relocation package which will cover:

o   Your flight to Porto,

o   Two weeks accommodation at the hotel

o   The remaining amount paid at the signing of the contract

• Stimulating work environment


• Health services


• Comprehensive training and career development

 

What is holding you back? Apply now!