10 Jul 2020
Francophone customer care agent - Relocation support on offer - Lisbon, Portugal
MGI Recruitment. Lisbon - Portugal

Francophone customer care agent - Relocation support on offer

 

Do not miss the opportunity to work in one of the most beautiful cities in Portugal - Braga or Matosinhos / Porto - jobs are limited and interviews are taking place right now. Don’t miss out.

What is holding you back? Take the opportunity and move to Portugal!

Immerse yourself in the Portuguese lifestyle and experience.

Join a young, dynamic and multicultural team in a modern and bright call centre!

Our client, the European leader in the telecommunications sector, is looking for French-speaking client advisors with experience in customer service, such as cashier, receptionist or seller to work in collaboration with renowned brands.

Requirements:



  • French as the most fluent language (required)

  • Fluency in basic English (desired)

  • Flexibility to meet changing needs and varying business deadlines

  • Hold a high school or university diploma

  • Good computer skills

  • Previous experience in a customer service environment, preferably by telephone.


Responsibilities:



  • Communicate with customers by phone, email and online chat assisting French speaking clients with their queries, in particular: taking orders, product information, monitoring of deliveries, returns, etc.,

  • Establish a relationship with customers from French speaking countries,

  • Discuss new products and manage multiple tasks to quickly resolve customer queries,

  • Identify ways to improve processes, to improve sales, brand loyalty, service and customer experience,

  • Update systems with information and assist marketing, retail and other teams to improve service and customer satisfaction.


Benefits:



  • Competitive salary, bonuses and additional advantages,

  • Stimulating work environment,

  • Attractive relocation support (bonus upon contract signature, flight ticket paid up front, 3 to 4 weeks accommodation provided, etc.)

  • Health services

  • Annual vacation package

  • Comprehensive training and ongoing career development

  • Holiday bonus


 

What is holding you back? Join the experience!

Publicado em: 2020-02-28
Validade: 2021-06-30