08 Jul 2020
Francophone Customer Care Agent - Lisbon, Portugal
MGI Recruitment. Lisbon - Portugal

Francophone Customer Care Agent

 

Have fun, travel and have a new experience with MGI and its multinational client. Alone or as a couple, join the team in Portugal!

Would you like to have professional experience in a multicultural and dynamic company?

Our client, leader in its sector, recruits a limited number of French speaking M / F with experience in French Customer Service, such as Cashier, Receptionist or Seller to serve customers of a major brand.

Responsibilities:



  • Communicate with French-speaking customers by phone, email and online to provide exceptional service

  • Establish a relationship with customers to help them with their inquiries, in particular: taking orders, product information, monitoring of deliveries, returns, ...

  • Discuss new products and manage multiple tasks to quickly resolve customer queries

  • Identify ways to improve processes to improve sales, brand loyalty, service and customer experience

  • Update systems with information and assist marketing, retail and other teams to improve service and customer satisfaction.


Requirements:



  • Fluency in basic English desired

  • Flexibility to meet changing business needs and varying business deadlines

  • Hold a high school or university diploma

  • Good computer skills

  • Previous experience in a customer service environment, preferably by telephone


Benefits:



  • Base salary

  • Monthly meal allowance

  • Transportation allowance

  • Performance commissions

  • Additional base salary paid in June and additional base salary paid in November

  • Bonus upon signing the contract

  • Relocation package which will cover:


o   Your flight to Porto,

o   Two weeks accommodation at the hotel

o   The remaining amount paid at the signing of the contract



  • Stimulating work environment

  • Health services

  • Comprehensive training and career development


 

What is holding you back? Apply now!

Publicado em: 2020-02-28
Validade: 2021-06-30